Shipping and Return Policies
SHIPPING
Shipping rates may vary based on destination. All shipping prices and options will be provided during the checkout process. We offer domestic shipping to all 50 states, and limited international shipping.
RETURNS AND EXCHANGES
If you are unsatisfied with any of the items that you have received, you may return them within 15 days from the date your order was received. You must follow the following conditions in order for us to process your refund:
•  All items MUST be in their original packaging and have all tags still attachedÂ
• All items must be unused and in the same condition that you received it.
• Items cannot have been washed, worn or altered in any way
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• A receipt or proof of purchase is required
RETURN COSTÂ
You will be responsible for paying for your own shipping costs for returning your item. If an item is shipped as paid upon receipt by recipient, the cost of return shipping will be deducted from your refund.
RETURN ADDRESS
Please send your returns:​
DAFNE HEINZMANN LLC
971 Crandon Blvd, Unit 935
Key Biscayne, FL 33149Â
Please make sure when you are sending the package that it will be delivered directly to our office without the option for us to go and pick it up if missed. Otherwise, the refund will not be processed. We recommend that you keep record of your return tracking information to ensure that it has been delivered.
RETURN PROCESSING TIME
Return processing time can take up to two weeks.Â